WHAT IF I NEED TO FREEZE OR PAUSE MY MEMBERSHIP?
We get it and depending on the program you’ve got some options…
EFFECTIVE SEPT 1, 2024:
12 SESSION MEMBERSHIPS:
If you’re rocking a full schedule or limited schedule membership
with 12 sessions per billing period,
you can put it on freeze for up to 28 days every 6 months, we got your back!
You can choose to take the full 28-day freeze all at once
OR break it down into 7, 14, 21 day freezes for a total of 28 days.
You can freeze longer than 28 days for $25 per additional 7 day period.
The only exception is for injury/illness, our maximum medical suspension is up to 12 months with a written directive from a physician.
8 SESSION OR 4 SESSION MEMBERSHIPS:
Now all you on full schedule or limited schedule memberships
with either 8 sessions or 4 sessions per billing period,
You get ONE special 14 day freeze every 6 months,
but it’s gotta be all at once.
Make it count!
You can freeze longer than 14 days for $25 per additional 7 day period.
The only exception is for injury/illness, our maximum medical suspension is up to 12 months with a written directive from a physician.
HOW TO TAKE FREEZE(S):
Give us a heads up at least 3 business days in advance by filling out the form below. Please note that filling out the form does not automatically mean your freeze is “approved.” Freeze approvals are dependent on the terms above. When approved, you’ll be notified by email and
while you’re on freeze, we won’t charge you a penny.
DON’T FORGET, BILLING AUTOMATICALLY RESUMES
The billing resumes automatically once your freeze is over.
Medical Freezes for extensions
will need a written directive from a physician.
Important notes:
CHALLENGE/SPECIALTY PROGRAMS:
Unfortunately, due to the nature of the programs and third-party vendors, there are no holds, pauses, or freezes on 4-week, 6-week or 8-week programs once started. Please be aware when signing up for these programs. No exceptions.
This includes our kick-ass Onramp, Kickstart, Challenges, and Speciality Programs. Once you commit, you gotta ride it out!
SESSION PACKS:
There are no holds, pauses or freezes on session packs once activated.
(Activation occurs when the first session is used or 6 months after purchase, whichever comes first)
40+ Session Packs have up to 12 months to be used after activation
20 Session Packs have up to 4 months to be used after activation
10 Session Packs have up to 3 months to be used after activation
Now go forth and conquer, my fellow Lifters!
Keep sweating, keep smiling, and let’s crush those goals together!
Any Questions?
Reach out to our staff at (561) 556-7273 or hello@theliftlounge.vip
