Hey there, Lifters! Got a packed schedule that sometimes throws a wrench in your workout plans? We totally get it! Life can be as unpredictable as a dumbbell in a washing machine.
That’s why we’re here to break down
The LIFT Lounge®’s New Policies,
effective September 1, 2024, to keep you on your toes (and not on the hook for fees!)
Here’s the 411 on dodging those pesky fees!
First off, for all our semi-private session aficionados, we’ve got a little time tweak. Need to cancel?
Just make sure you do it at least 8 hours before your session starts.
This gives someone else a chance to step in and get their sweat on.
This is a change from the prior 2 hour and 6 hour policy.
Effective Sept 1, 2024 all sessions (except Elite which remains at 12 hours or $75)
will have an 8 hour late cancel or reschedule policy.
Forget or cancel late for your semi-private?
There’s a $25 fee that comes into play.
We know, we know—it’s a bummer, but it helps keep things fair and fun for everyone!
And remember, punctuality is cooler than a cucumber in a freezer!
Arrive at least 5 minutes before your session begins.
Are you new to our fitness family? Make that 15 minutes!
Because once we hit 15 minutes past start time, we open the doors to our waitlist warriors, and if you’re not there, you’ll be charged that $25 no-show fee. It’s all part of making sure everyone gets a fair shake at a healthier shake!
The Lift Lounge® PRIVATE SESSIONS AND ONRAMP – HERE’S THE SCOOP!
Got a one-on-one or an OnRamp session? This has not changed, you’ll still need to give us a heads up at least 12 hours before your session if you need to cancel.
Please don’t cancel in the app. Just shoot us a text at (561) 556-7273.
This helps you keep your session credit and avoids any losses, making sure your fitness journey doesn’t hit any unnecessary speed bumps!
FREEZING AND UNFREEZING THE ACTION!
Life throws a curveball? For our challenge warriors and session pack holders, here’s the deal: once you start, you gotta commit!
And for our members with those shiny memberships, we’ve got your back with some updated freeze options.
12 Session Memberships:
Freeze 7 days at a time, up to a total of 28 days every 6 months. Longer freezes available for $25 per additional 7 days.
8 or 4 Session Memberships:
Only ONE 14-day freeze every 6 months – must take it all at once so make it count. Longer freeze is available for $25 per additional 7 days.
Please review the specific policy for your membership type in our detailed FAQ section on our website (it’s on the bottom of our home page).
Initiating a membership freeze:
To take a pause, simply fill out the Hold Request Form by requesting it from a LIFT Lounge team member at least 3 business days before your intended start.
Submission doesn’t guarantee approval; we’ll review your request based on our terms and notify you by email once approved. If approved, rest assured, no charges will be applied during your freeze period
Resuming your membership:
Remember, billing will automatically resume once your freeze ends, ensuring a smooth return to your fitness routine.
For medical extensions, please provide a written directive from your physician. We’re here to accommodate your needs, keeping your health and wellness our top priority.
Session packs stay on the clock:
Heads up, session pack holders!
Once you kick off your first session or hit the 6-month mark from purchase (whichever comes first), there’s no hitting pause—those sessions are ready to roll!
Got a 40+ pack? You’ve got a whole year to use it.
Rocking a 20 pack? You have 4 months.
And for the 10 session squad, you’ve got 3 months to make your moves.
Bottom line: we’re here to work with you!
We’re growing and with growth comes some changes. So that’s why we’ve got a few new policies at The LIFT Lounge®, effective September 1, 2024.
This is just another step in our commitment to excellence and client satisfaction.
For full details, visit the FAQs on our website on the bottom of our home page at The LIFT Lounge® FAQs and get all the nitty-gritty on our new policies.
Keep sweating, keep smiling, and let’s crush those goals together!
